Vini Sud Shop’s ( seller) main purpose is to vouch for the best customer experience. If, for any reason, you’re not satisfied with your order, you can use your right of withdrawal, at no fees, within 10 workdays from receiving your order on vinisudexpo.it, giving your items to a carrier. You can choose any courier.
Right of Withdeawal Conditions
Right of withdrawal is corrrectly used when:
Customers sends a request to [email protected]
– Within 10 workdays from receiving their order. In your email you must write the codes of all the items you want to change and the reason: size change, colour change, item change or refund. vinisudexpo.it will send you a written confirmation after receiving your email
– Customers will only be charged with shipping costs to send the item. If you asked for a change, we will send you the item with no additional shipping costs.
– Right of Withdrawal- together with following terms and conditions as pointed out at 7.1, 7.2, 7.3, is respected following these conditions:
Items don’t have to be used, washed or damaged.
ID label must be linked to items with the disposable seal that is important part of the item
Items must be given back within 10 workdays from receiving them
– Following these terms as written in paragraph 7, you will receive a total refund from Vini Sud Shop; you will receive your refund as soon as possible and anyway within 30 days from receiving your request, after checking all terms have been respected.
If all terms have been respected, Vini Sud Shop will refund the entire price of your purchase, you will be charged only with shipping costs to give your item back. If your withdrawal cannot be accepted, you will be contacted to explain why. In this case, you can have your purchase back, paying the shipping costs to receive your item back. If you do not accept, the Seller has the right to keep the items and the entire price of your purchase.
After receiving your items and checked all conditions apply, Vini Sud Shop will send you an email to confirm your right of withdrawal has been accepted. Refund will be sent as soon as possible and surely within 30 days from receiving your request and verifying all terms have been respected.
Times for credit or refunds depend on your patment options:
– credit card- refunds depend on your credit/debit card but usually in two bank statemets. The value date of your refund will be the same of your debit, so you will not lose any interest.
– Payment on delivery – we will need your bank data to make a bank transfer within 30 workdays from receiving your request.